Privacy & Cookies

Privacy & Cookies

Your privacy is important to us. We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998.

Information we hold:

  If you have shopped with us we will hold your name, address, telephone number, email address and credit card details. We will also hold the delivery address(es) for your orders and the password information associated with your account. We also maintain a record of your product selections.

  If you have requested product/shipping information, entered a competition or completed feedback, we hold your name, address, telephone number, email address.

  If you have requested to receive our email newsletters we only hold your name and email address. To unsubscribe from our mailing list simply click on the unsubscribe link at the bottom of every marketing email and you will be opted out of all email communications.   We may also collect information about where you are on the internet (e.g. the URL you came from and the way in which you navigate the site.)
Information we use:

  We use the information we hold on your records for operational purposes; for example processing your order, dealing with queries, tracking deliveries, reviewing past purchases.

  Your order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to your requirements.

  All the information we hold is used to improve your customer experience.

  Any successor to Express My Stuff may use your information on the same basis.

  We also use the information to keep you up to date with Express My Stuff and sending emails as appropriate.

    Email data will be made available to our third party clients Google, and Facebook Ads purely for these third parties to assist us with targeting and remarketing for Express My Stuff, making sure we provide accurate, timely and non-invasive communications.

  Both Express My Stuff Ltd and our third parties will never sell your email data and it will only be in possession of these third parties in relation to the provision of the services provided.

  Express My Stuff Ltd and third parties will not pass on client data and will hold all data securely, taking appropriate technical and organisational measures to safeguard such data.

  For purposes of quality control and training, calls and emails may be monitored.
Use of cookies

A cookie is a small file that’s stored on your computer by a website to remember certain information. Cookies can be used for many purposes, and some are essential to the way the website works.

To order online at Express My Stuff Ltd you’ll need to have cookies enabled, otherwise you won’t be able to add things to your basket or check out.

We use cookies for the following reasons:

  To allow you to log in, add products to your basket and check out.

  To allow you to log in and access your account information (including order history).

  To display your previously viewed products, so that you can easily find them again.

  To track customer behaviour on the site, such as the pages you visited and where you left our site. This helps us to improve the site and your browsing experience. This tracking information isn’t linked to any of your personal details and doesn’t let us identify you as an individual.

  To track affiliate marketing referrals. This shows us which of our online marketing channels are effective and allows us to reward external sites for directing you to us. These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

  Third party cookies for targeting & advertising to deliver adverts more relevant to your interests and limit the number of times you see an advertisement. These cookies are placed by advertising networks with our permission. These cookies enable us to share personal information such as your name, address, telephone or email for targeting purposes

By visiting Express My Stuff with your browser settings adjusted to accept cookies, this tells us that you want to use our website to browse and order online and that you consent to our use of cookies for the reasons outlined above.

You can however block all cookies, including the essential ones, using your browser settings, but unfortunately this means you won’t be able to shop with us. To block cookies you can use the Privacy setting on your browser’s Options menu.